Insights

Leadership insights and community resources for those building capacity in themselves and others.

Leading Change Through People: Innovation, Mission, and the Right Structure (Workforce Cohort – October 2026)

Leading Change Through People: Innovation, Mission, and the Right Structure (Workforce Cohort – October 2026)

"We're going through the same things, just in different seasons of our organization's history." That's what leaders in our Agency Capacity Builder - Workforce Cohort keep discovering: sit at the same table each month, and your toughest workforce challenges turn out to be shared ones. And the ideas are not staying in the room. A stay interview first tried with one team was picked up by HR and opened to the whole agency. Ideas from these sessions are showing up in leadership meetings and...

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The Coach Approach Workshop with Options & Advocacy for McHenry County

The Coach Approach Workshop with Options & Advocacy for McHenry County

The leadership team at Options & Advocacy for McHenry County spent an afternoon coaching each other out loud, on real situations. The workshop was on turning a one-on-one into a coaching conversation. I had the opportunity to write and facilitate the training. This team came up doing case management, counseling, and advocacy. Stepping in with the answer is the instinct that made them good at the work, and it is the hardest one to set down in front of the people you lead. Grateful for a...

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Seeing the Office and the Shelter in the Same Morning (Schaumburg Nonprofit Leaders Forum – September 2026)

Seeing the Office and the Shelter in the Same Morning (Schaumburg Nonprofit Leaders Forum – September 2026)

There is a difference between hearing about an agency's work and standing inside it. Our fourth Schaumburg Township Nonprofit Leaders Forum was hosted at The Harbour (https://theharbour.org)'s administrative offices, and while we met, we could hear the team around us: people on calls, laughing, figuring things out together. Afterward, we drove over to the youth shelter. It is beautiful, and every corner of it is intentional, built with youth in mind for the time in their lives when they arrive...

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Measuring What Matters Rather Than Measuring Everything (Impact Measurement Cohort – September 2026)

A universal spreadsheet started from scratch. An old-school paper form outperforming the software it replaced. Board meetings that now open with a success story. These are things agencies in the Impact Measurement cohort have already taken action on, reported at our third session under the Agency Capacity Builder, a program convening agencies funded by Milton Township's Mental Health Board...

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What You Only Learn by Walking the Building (Bloomingdale Nonprofit Leaders Forum – September 2026)

There is a kind of progress that shows up when the same people keep coming back together. We bring real problems, we work them out loud, and we return to find out what actually moved. That is what the Bloomingdale Township Nonprofit Leaders Forum is for, a place where mid-level nonprofit leaders work on live challenges together. We met at the DuPagePads Interim Housing Center. Most of us had not...

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Ten Nonprofit Leaders Close a Year of Building Trust (Hanover Township Nonprofit Leaders Forum – September 2026)

A partnership between organizations is worth what it moves for the people they serve. Ten nonprofit leaders spent a year building the trust that makes that possible. In the final session of the 2025-2026 cohort, mid-level leaders from agencies funded by the Hanover Township Mental Health Board named what it produced. Partners named the order in which it happened: connection and trust first....

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A Stay Interview, a Manager Training, and a 60-Day Goal: What Eight Agencies Built Between Sessions (Workforce Cohort – September 2026)

A goal of filling vacancies within 60 days. A new manager training built. A stay interview asking staff why they stay, not why they left. Onboarding restructured so training comes before exposure. These are some of the outcomes agencies accomplished since we last met, which they shared at our third workforce cohort session under the Agency Capacity Builder, a program convening agencies funded by...

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Help That Exists, and the Distance to It

As a leader within a social service agency, what's the challenge you came into this work to help solve that still feels out of reach? Hanover Township invited me to facilitate a session with their Human Services Coordinating Council, and that question went to the members anonymously beforehand. Every answer was read and tagged against a written codebook. The top five themes were: Quality...

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What Trust Between Partner Agencies Actually Looks Like (Schaumburg Nonprofit Leaders Forum, August 2026)

Thank you to NWSRA for hosting the Nonprofit Leaders Forum in a space where inclusion isn't just a mission statement, it's how the agency operates: NWSRA leans on park districts across northwest Cook County and its own fundraising arm (SLSF) to make inclusive recreation happen. That same instinct carried into this cohort convening nonprofit mid-level leaders: agencies that could easily treat...

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Putting People Back Into the Data Question (Impact Measurement Cohort – August 2026)

What if the answer to a data problem is not a better system, but more people in the conversation? That question ran through the second Impact Measurement cohort session under the Agency Capacity Builder, a program convening agencies funded by Milton Township's Mental Health Board (https://miltontownship.net/government/community-mental-health-board/). Nearly every useful move named involved...

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What If I Am the Problem? Bloomingdale Nonprofit Leaders Forum – August 2026

"What if I am the problem?" That question stopped the room at our Bloomingdale Township Nonprofit Leaders Forum, hosted by UCP Seguin of Greater Chicago. Partners realized that stepping in to just handle something themselves, instead of inviting a teammate to rise to it, might be quietly limiting how well they lead. Together, we dove into the real challenges of mid-level leadership in community...

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Two People Housed: The Real Return on Resource Sharing (Nonprofit Leaders Forum – Hanover Township)

Two people have a place to live tonight because one partner shared a landlord list with another agency. That's the return our Resource Sharing segment was built to produce, and it's the news that opened our seventh session of the Nonprofit Leaders Forum serving the residents of Hanover Township. Two Partner Consultations picked up that same thread. One partner had been quietly asking herself...

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Conflict, Compensation, Community

These are three words I've been hearing lately when I sit with nonprofit leaders, not as separate topics but as three threads of the same conversation: conflict, compensation, community. None of them are new, but the frequency has picked up. Conflict shows up first inside the team, most often in the relationship between staff and their own manager or organizational leadership. In one recent...

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What Happens When HR Is Slow and the Manager Is Stuck? (Schaumburg Nonprofit Leaders Forum, June 2026)

"It is not my responsibility to carry their feelings." There is a difference between supporting your team and absorbing what belongs to them. Finding that line is a challenge in any management position, and understanding it does not make it easier to hold. This professional development intentionality carried into Nonprofit Leaders Forum, supporting Schaumburg Township-funded agencies....

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“It’s Your Challenge, But I Don’t Hear You Wanting to Do Something About It” (Bloomingdale Township Nonprofit Leaders Forum – June 2026)

"It's your challenge, but I don't hear you wanting to do something about it." That kind of honesty happens in a group that has built real trust, and it's exactly what showed up at our Nonprofit Leaders Forum, where mid-level nonprofit leaders serving Bloomingdale Township residents come together for peer support, skill building, and cross-agency connection. Learn more:...

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Resource Sharing in Action: How One New Segment Sparked Real Connections at the Hanover Township Nonprofit Leaders Forum

Sometimes the most useful resource is the person sitting next to you, because they already found what you're looking for. This truth sat at the center of our June session of the Nonprofit Leaders Forum, hosted by Maryville Academy. This session's Resource Sharing segment proved its worth immediately: partners surfaced dozens of community resources across housing, food access, transportation,...

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Data That Works for the People Doing the Work (Impact Measurement Cohort – May 2026)

Every agency in the room had a version of the same challenge. That, it turns out, was exactly the point. The Agency Capacity Builder (https://www.goodworksresults.com) Impact Measurement Cohort held its first of six sessions, bringing together ten Milton Township Community Mental Health Board-funded agencies focused on making data work for us. The session opened with an honest look at where...

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Recruiting, Developing, and Keeping Great People: A Six-Session Commitment to Nonprofit Workforce Strength (Workforce Cohort – May 2026)

Recruiting, developing, and keeping great people is where nonprofit mission meets daily reality. It's also a challenge best worked through together. The Agency Capacity Builder is built to answer that question. The first session of the Workforce Cohort launched, bringing together eight Milton Township Community Mental Health Board-funded organizations for the first of six sessions. The focus:...

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You’re Not the Only One: Nonprofit Leaders Forum (Schaumburg Township) Explores Capacity and Connection

Access to early childhood mental health support can change the trajectory of a child's life. Brightpoint ensures every family has a clear path to get there. Serving over 37,000 children and families annually across 70 Illinois counties, the Schaumburg Marletta Darnall Center brings those services directly to Schaumburg Township (Cook County) residents. Brightpoint meets families at every stage....

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Leading Across Generations

Managers keep asking some version of this question: How do we show younger staff that we care while also upholding accountability for their job responsibilities? The leaders I see navigating this well are not choosing between care and accountability. They do both. They model what they expect. They communicate the why behind the ask. They protect their teams' time without sacrificing quality....

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Curiosity, Listening, and the Willingness to Update

Everyone has blind spots. The hardest part of leading is seeing what we cannot see on our own. That takes curiosity, listening, and a willingness to update what we came in believing. I keep watching this unfold across the peer cohorts I facilitate, and the leaders in those rooms are showing me what it looks like. It starts with curiosity. The leaders I see doing this well show up willing to be...

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Leading Gen Z: The Shift Great Managers Are Already Making

"As a millennial supervising a team made up mostly of Gen Z staff, I'm learning that purpose is not a 'perk' for them — it's a requirement. The old model of 'come to work, collect a paycheck, and be grateful' simply doesn't resonate. They want to be part of something bigger than themselves, especially in the nonprofit space. They are intentional about protecting their time and energy. They...

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Difficult Conversations and Organizational Advocacy in Practice (Bloomingdale Township Nonprofit Leaders Forum – May 2026)

Rappelling down 12 floors on behalf of DuPagePads (https://www.dupagepads.org), one partner from a completely different agency did this because the commitment in this cohort does not stay in the room. That energy carried into Nonprofit Leaders Forum #3, supporting Bloomingdale Township-funded agencies. Learn more at www.goodworksresults.com/nonprofitforum. The Difficult Conversations Skills Lab...

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What Mid-Level Leaders Own: Accountability & Advocacy (Hanover Township Nonprofit Leaders Forum – May 2026)

Know what is yours to own. Ask clearly for what you need. A room full of trusted peers who understand the work is one of the most valuable resources a leader can have. That was the thread running through our May session of the Nonprofit Leaders Forum, held at Hanover Township's hidden gem, the Izaak Walton Center in Elgin. Together, we tackled the real day-to-day of mid-level leadership:...

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May “As We See It” Recap

Mental health in the workplace is not a benefits question. It is a leadership question. Geri Kerger, CEO of NAMI DuPage, framed it clearly at our May 5 Community Leaders Series event: the workplace has significant influence on mental health, and the higher you go in an organization, the harder it becomes to talk about it. When a leader is willing to be vulnerable, the culture shifts. Leaders...

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Agency Capacity Builder Convenes 21 Nonprofits

The answers are already in the room. 21 agencies proved it. Leaders from organizations funded by the Milton Township Community Mental Health Board came together for the introduction roundtable of the Agency Capacity Builder, a new peer-driven program where funded agencies solve real challenges together. Participants rotated through speed connecting conversations, worked two peer consultations on...

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