I recently had a new customer experience that I want to learn from and apply: +A personal call before the appointment from a noticeably excited front office person

I recently had a new customer experience that I want to learn from and apply:

+A personal call before the appointment from a noticeably excited front office person

+Multiple text reminders, and a detailed explanation of what would happen when we arrived…https://t.co/GpVzvecwO1

— Daniel Riem (@danielriem)
Jan 11, 2022