I recently had a new customer experience that I want to learn from and apply: +A personal call before the appointment from a noticeably excited front office person

I make it an annual habit to “look back, look forward” during this time of year. A common err in #goal #planning is to jump into making a list of what we hope to accomplish without doing an adequate review of the past.

Have you been noticing the “help wanted” signs popping up throughout our communities? I recently had an afternoon meeting scheduled at a Dunkin’ – and they were closed due to lack of staff. I want to better understand. Why are…https://t.co/TzkCz1lM59 https://t.co/D99rssXIvD

4+ years ago I was at a place in life wondering what and how to get to where I needed to be – so I found a professional coach 3 years ago I saw the opportunity to help others – so I trained as a coach Today I am multiplying this…https://t.co/D4VSD3h6dA https://t.co/TWuQKeBUNp

4 million Americans quit their job last April. A significant % of workers worldwide are considering it in next 6 months. I continue to draw attention to articles on “The Great Resignation” because … As a manager it is my respons…https://t.co/4Pg0bkLeJf https://t.co/pIiCTh9CWb

I use an engagement tool called . Two of my colleagues recently found one of my posts. They left a silly video message for me to enjoy. It wasn’t annoying. It was affirming… We have fun together. We enjoy working together. We…https://t.co/XYLd2sfXsS https://t.co/PJXdk8G4JY